Our cloud-based platform manages the entire lifecycle of assisted travel operations at airports. It connects all key stakeholders — including passengers (PRM), assistance team, check-in agents, boarding agents, ground handlers, and cabin crew — on a single platform.
We understand assisted travel very well. It's all we do!
Ostrum is a secure, modular, multi-airport and multi-airline platform that supports airports of all sizes — from small regional airports to the world's largest and most complex hubs. Modules can be deployed in phases, allowing airports and airlines to implement capabilities in line with their operational priorities and business requirements.
With an intuitive user interface, a 3-second system response time, near 100% system availability hosted on AWS, monthly product releases, free change requests, monthly business improvement clinics, and a team of 35 dedicated specialists, we provide the market-leading platform and support services for assisted travel in aviation.
Ostrum Web
Web frontend for service providers for managing assisted travel operations, including bookings, task allocation, flight integration, SITA PAL/CAL/PSM messaging, rostering and live operational control.
Ostrum App for Agents
Mobile app for assistance agents to scan boarding passes, register pax, receive tasks and communicate with the control room. Available on App Store and Play Store with BYOD support.
Tablet for Hosts
Mobile tablet solution enabling hosts to assist pax away from fixed desks, particularly effective for handling large arriving groups.
Auto Allocation BOT
An intelligent bot that automatically assigns tasks to the most suitable agents, improving operational efficiency and response times.
Real-Time Location Tracking
View the real-time location of agents, passengers and vehicles on the airport map to improve operational coordination.
Beacons & Geofencing
Automatically update task status and timestamps using beacons and GPS geofencing across landside, airside and airfield
Workforce Productivity Tools
Empowers agents with boarding pass scanning, self-allocation, automated task completion, task handover, roster view, shift management, workload balancing and performance-based rewards.
Debrief Tracker
Enables operational staff to log issues, observations and improvement ideas for management review and continuous improvement.
Analytics & Reporting
High data integrity and data quality, with easy, automated reporting for service providers, airports and airlines. Nearly 100 pre-built dashboards and reports.
Cost Reduction
Ostrum-enabled business transformation can reduce overall assisted travel operating costs by up to 10%.
Multilingual Platform
Multilingual user interface across passenger-facing and staff-facing modules to support international airport operations.
"Ostrum is a user-friendly system that supports the day-to-day operations of our Assisted Travel Service providers. The Ostrum team has been particularly responsive, taking the time to understand our requirements and adapt elements of the system to suit our site, helping it align more closely with our operational needs. The tailored reporting features have also been useful, allowing us to extract the insights we need from the data collected. This level of flexibility and communication has contributed positively to our workflow."
Clare Armstrong,
Head of Guest Experience, London Luton Airport
"Assisted travel is among the most complex operations within airport terminals due to the wide variety of support needs, logistical challenges, time-critical coordination, and last-minute flight delays.
Airports will inevitably fall short if they attempt to manage such operations using legacy systems and without real-time collaboration among all stakeholders.
I am delighted to see that Ostrum has addressed these complex challenges head-on and developed a new platform for the industry."
Chris Garton,
Ex-COO of Heathrow Airport and former EVP Operations at Dubai Airports
"A couple of months ago, we began using Ostrum at Santiago Airport, a platform that has helped us better coordinate the complex operation of passengers with reduced mobility that we manage on a daily basis. It has enabled us to maintain efficient agent allocation and real-time tracking of our passengers at all times.
The Ostrum team has been excellent throughout the implementation, successfully adapting the platform to our operational reality, and develop the improvements
we have suggested. A truly strong partnership!"
José Ignacio Moraga,
Santiago Airport, Chile
"The Ostrum platform at Belgrade Airport has made our PRM operations significantly easier to manage. It is intuitive and user-friendly, helping us enhance service quality, optimize resource use, and provide passengers with a smoother experience.
The Ostrum support team is outstanding — responsive, knowledgeable, and genuinely committed to our success. Overall, it is a thoughtfully designed and highly effective solution that we confidently recommend."
Lara Baros,
Director, Belgrade Airport
Ostrum Makes Air Travel Simpler for Passengers with Reduced Mobility Using AWS
Ostrum SaaS Platform
Across the world, airports and airlines are legally obliged to provide free assistance to passengers with reduced mobility (PRM) and to passengers with disabilities. Approximately 2% of passengers traveling through airports require such assistance.
Our airport PRM software, "Ostrum", enables airports and airlines to manage assistance services efficiently. As a SaaS platform hosted on Amazon Web Services (AWS), Ostrum facilitates seamless communication and coordination between passengers, assistance staff, cabin crew, and boarding agents. By bridging critical communication gaps in assisted travel, Ostrum ensures a smoother, more reliable experience for all parties involved.
Designed exclusively for airport PRM operations, Ostrum is the most sophisticated and most modern PRM software product in the world! It addresses long-standing challenges in the industry, moving beyond the legacy procedures that have remained largely unchanged for 30 years. With a deep understanding of the unique challenges in airport assistance, Ostrum is committed to transforming special assistance using technology-driven innovation.
London Luton
Airport
London Gatwick
Airport
Belgrade
Airport
Santiago
Airport
New York
JFK
London Luton
Airport
London Gatwick
Airport
Belgrade
Airport
Santiago
Airport
New York
JFK